How to upgrade Virgin Australia flights with Velocity Points

Upgrades on Virgin Australia are almost always a handy use of Velocity Points if travelling in Business Class is on your wish list. It is harder to get an upgrade these days, but it’s also possible to confirm a points upgrade immediately if certain seats are available.

Going after upgrades from paid fares – rather than outright redemptions using your points – might make sense as a strategy if you fly for work or don’t have enough points for a full reward seat redemption.

This guide runs through the ins and outs of getting into Virgin Australia Business Class using your Velocity Points. Be sure to check out our general guide to Virgin Australia upgrades as well, for other ways of upgrading.

Is it worth using Velocity Points to upgrade?

Like any purchase decision, you’ll need to personally value the experience you are ‘buying’ using your Velocity Points to decide if the upgrade is worthwhile for you. Virgin Australia now only has its Boeing 737 Business Class product for domestic and international flights.

Recliner seats are nothing flashy, but long-legged travellers will still appreciate the extra space afforded in Business Class. If you earn points faster from travel or your credit cards than you can redeem them, then burning up your Velocity Points for upgrades is a great way to get value out of your growing balance.

For domestic and short-haul international flights, upgrades can be confirmed immediately by any Velocity member if Business reward seats on a particular flight are available.

If not, members can go on a waitlist which will clear in the order of Velocity status, starting with Platinum members up to 5 days before the flight. You can also place a cash bid to upgrade through the UpgradeMe Premium Bid system.

Boost your Velocity Points balance with a credit card sign-up offer, like the one below.

How much do domestic Virgin Australia upgrades cost?

You can upgrade to domestic Business Class on Virgin Australia from most paid Economy fares, branded ‘Choice’ and ‘Flex’. Read our guide on which Virgin Australia fare classes to book for upgrades if you need more detailed info.

From 18 November 2024, upgrade costs in Velocity Points are as follows:

In general, upgrades are not such great value if you compare it to booking a Business reward seat outright for a similar cost overall.

For example, Perth to Sydney in Business usually costs 35,500 Velocity Points + taxes outright. But an upgrade starts from 30,000 points from the Choice Economy fare.

However, it may still be worth upgrading your Virgin Australia flight if someone else purchased your ticket, you don’t quite have enough points to redeem a Business Reward seat outright, or no reward seats are available and that’s the only flight you can take.

How much do international Virgin Australia upgrades cost?

International upgrades work in a similar way to Domestic upgrades — this is for travel to destinations such as Fiji, Samoa, Bali and New Zealand. Here are the upgrade prices in Velocity Points from 18 November 2024:

Upgrades from cheaper Economy fares are surprisingly much cheaper for these short-haul international flights than for Virgin’s domestic flights of the same length, so it’s great value if you can get one.

How do I request my upgrade with Velocity Points?

To request a domestic or short-haul international upgrade, log in to ‘Manage My Booking’ on the Virgin Australia website, find the ‘Upgrade with Velocity Points’ button and initiate the request there.

Example of a confirmed advance upgrade from Queenstown to Sydney for only 16,000 pts.

Upgrade an existing flight via ‘Manage My Booking’ on the Velocity website.

Upgrades are confirmed immediately if there are business reward seats available, including for international flights This is a win compared to Qantas Frequent Flyer, which does not do so. If there are no Business seats available, you can waitlist for an upgrade with Virgin Australia.

You can also call up to upgrade, particularly if there are issues are doing so online. Alternatively, you may be able to request a points upgrade on the day of travel, either from the service desk or at the Virgin Australia lounge reception, if you have access.

What other benefits come with a Virgin Australia upgrade?

Beyond the Business Class seat, there are a few other benefits (or reasons) you might want to go for an upgrade using your points.

1. Additional baggage allowance from travelling in Business Class: You can bring 2x 32kg bags on domestic flights, or 3x bags if you also hold elite Velocity status. Your hand-carry allowance is also boosted to 14kg across two bags.
2. Access to Virgin Australia lounges before your flight, where available and open. Unfortunately, international Business Class fares do not currently include lounge access.
3. Access to the Premium Entry in the Sydney and Brisbane domestic lounges, when available.
4. Priority check-in, boarding and baggage claim to expedite your journey through the airport.

What else do I need to know about Virgin Australia upgrades?

• Fees apply to cancel a confirmed points upgrade up to 24 hours before the flight. You’ll need to pay 4,500 points or $35 to do so, though this fee is waived for Velocity Platinum members.
• Points used for upgrades are forfeited if you cancel within 24 hours of the flight. Be sure to cancel the upgrade earlier if needed.
• Upgrade costs apply to each sector of a multi-trip itinerary. For example, if you’re flying from Launceston to Perth via Melbourne, you’d need to upgrade both flights separately.
• Make your upgrade request at least 2 hrs before the flight when doing so online or over the phone. For upgrades made at the airport, you usually need to allow 45 minutes before the flight.
• All flights must be marketed and operated by Virgin Australia on your ticket to be eligible for upgrades, meaning that your flight number has to begin with ‘VA’ and not a codeshare.

Summing up

Velocity Points are a great way to upgrade your Virgin Australia flights, although the carrier is limited to only domestic and a handful of international flights.

Any Velocity member, regardless of status, can snag an immediate confirmed upgrade on domestic and short-haul international flights if Business reward seats are available.

Finally, don’t forget to check out our general guide to Virgin Australia upgrades for other ways to get yourself into the pointy end, such as bidding a cash amount of your choice to try your luck.

This article was originally written by Daniel Scibberas. Recent updates by Victoria Kyriakopoulos.