Point Hacks’ mission is to help as many people earn the most points they can. And to use them in the most effective way for their travel goals.
We do this by:
- Showcasing the best deals to earn more points – from banks, airlines, hotels and their loyalty program partners
- Working with partners to develop bespoke points offers, where possible
- Highlighting the best ways to use your rewards points for maximum value and to meet the reader’s travel goals
- Covering non-rewards products, deals and offers that help your travel budget go further.
Brand new to Point Hacks or frequent flyer and loyalty programs?
- Join our free email course that will introduce you to the world of earning more points →
- Join the Point Hacks community and ask a burning question
- Ensure you get the latest guides, deals and reviews by email or on Facebook
Keith Mason started Point Hacks in early 2011 after booking a round-the-world trip with his then newborn first daughter. He was over 6 feet tall and wanted to avoid travelling in Economy Class. He found that information online about earning and using points to travel with more space and comfort was weak. It was either not relevant for Australian-based travellers or buried deep in forums, overseas websites or private groups.
After managing to get his family around the world in Premium Economy and Business Class for less than the cost of an Economy ticket, he was hooked. There are reviews of all of his flight and hotel experiences here.
He started to write about what he’d found and condensed it into more easily-readable content. Doing this made Keith remember tips and tricks he’d learned and could more easily pass these on to others.
About Point Hacks’ Content
Point Hacks content is now written by the Content Team of four full-time staff. All team members have a wide range of travel and loyalty program expertise, plus professional writing experience.
At Point Hacks, we constantly strive to provide our readers with the most up-to-date content. This includes content on loyalty programs, products, relevant deals and more. Doing this allows us to minimise out-of-date content. It also ensures that the same content is not constantly re-published.
As our writing team has grown, our ability to increase the variety of content has also grown. We cover articles relating to experiences trips, loyalty program hacks, loyalty program and credit card guides, general loyalty news and more.
Contacting Point Hacks
You can get in touch by emailing [email protected] should you have any queries or complaints. Please note Point Hacks cannot offer one-on-one assistance with general travel or loyalty program enquiries. These messages will be referred to our Point Hacks Community, where you are welcome to post.
Should you have a loyalty program or general travel queries, please refer to our Point Hacks Community section.
Financial Products
Point Hacks publishes content on a range of financial products, many of which we earn commissions or payment for featuring on the Point Hacks website.
Note that Point Hacks is not responsible for fulfilling the offers advertised by our financial partners. Therefore, in the first instance, any issues relating to the fulfilment of offers or features of their products should be directed to our partners’ customer service channels.
If you are not satisfied with the service we have provided you
We hope that you are delighted with our services. However, if you have any complaints, you can raise these directly with Point Hacks by emailing [email protected]. We will look to resolve the issue by working directly with our partners.
If you are dissatisfied with our response, you may contact the Point Hacks Australia Licensee by telephoning 1300 798 790 or by emailing [email protected]. You can also write to the Complaints Manager, MSC Advisory Pty Ltd, Level 2, 395 Collins Steet, Melbourne VIC 3000.
When we receive a complaint, we will attempt to resolve it as quickly as possible, subject to a full investigation of all the circumstances involved. Please make sure you provide as much detail as possible about your complaint if you choose to contact us by mail or email.
If we are unable to resolve your complaint immediately, we will write to you to acknowledge your complaint within 5 business days. We will always ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event that we are investigating your complaint after 45 days, we will write to you to explain the reason. We will also let you know when we expect to have completed our investigation at this time.
If your concerns remain unresolved after this time, or you have not heard from us within 45 days, then you can have your complaint heard by our external dispute resolution scheme, the Australian Financial Complaints Authority. The relevant contact details are below:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001, Australia
Ph: 1800 931 678
Email: [email protected]
