Emirates hikes reward seat charges for the fourth time!
What we'll be covering
In the wake of increasing oil prices, Emirates is slamming frequent flyer members with a fourth price hike on carrier charges in just the last three months. If you want to use your Qantas Points or Skywards Miles for Emirates Business or First Class, be prepared to pay through the nose.
Emirates reward seats are a popular way for Qantas Frequent Flyer members to burn off their points. With a huge presence in Australia and an unparalleled network out of Dubai, it’s hard to beat the convenience of booking Emirates. But since early 2022, it has also become a whole, whole lot more expensive.
Qantas Frequent Flyer is one of the few remaining programs that still offer Emirates First Class rewards. Unfortunately, that perk now comes at an increasingly steeper cost. First up, Qantas moved Emirates to the pricier ‘Partner’ reward table in August 2020. You now need roughly 15% more points to book the same reward seat.
And with a fourth increase on the carrier charges that are levied on reward seats, Classic Flight Reward redemptions on Emirates flights are seriously devalued.
How much have the Carrier Charges increased by now?
We’ll use a Perth to Vienna Emirates First Class redemption as an example. That’s what Point Hacks writer Brandon has booked for September 2022. From March 2022 to now, here’s how much the overall fees and charges have increased, per person.
- March 2022: AU$452 per person
- March 2022: AU$794 per person
- April 2022: AU$1,339 per person
- June 2022: AU$1,728 per person
Over a three-month period, that’s a 282% increase! While crude oil prices have increased significantly since the Ukraine conflict started, it’s certainly not proportional to Emirates’ carrier charge increase.
Why this latest increase is (still) unacceptable
At Point Hacks, we don’t want to unnecessarily criticise what is sometimes a necessary ‘enhancement’ that maintains the financial viability of a service or product. However, this string of carrier charge increases is hard to justify.
But, from our example, we can see that the three recent carrier charges have increased the cost for a Qantas Frequent Flyer member from $452 to $1,728, a 282% increase.
At this point, it is hard to conclude anything other than a cash grab by Emirates under the guise of increasing fuel costs. We’ve reached out to Emirates for further comment and we will update this guide accordingly.
When did Emirates first increase carrier charges?
The first hints that something was brewing came on 28 February 2022, when US blog One Mile at a Time reported that Emirates was increasing fuel surcharges through its own Skywards program. At that time, we checked reward seats on Qantas and found that the pricing hadn’t changed.
But on 5 March 2022, an eagle-eyed member of a frequent flyer Facebook page spotted that the increased carrier charges were now being passed through Qantas Frequent Flyer.
Emirates tells us the original hike in charges was in response to the current escalation in fuel prices.
Emirates, like other airlines, has been impacted by the surge in fuel prices. We have therefore implemented a modest increase on the Carrier Imposed Charges applied to Skywards Classic Rewards. This enables us to respond to market dynamics without increasing the number of Miles required for flight rewards. It also allows us to reduce or remove these charges more easily in the future, where appropriate.
Emirates spokesperson – March 2022
Meanwhile, Qantas confirmed to Point Hacks that it plays no role in determining Emirates’ carrier charges.
Any changes to carrier charges on partner airline reward seats are determined solely by the partner airline, not Qantas.
Qantas spokesperson – March 2022
We’ve previously said that Qatar Airways Business rewards were amongst the most expensive with Qantas Points. But now, Qatar Airways Qsuites suddenly look a lot sweeter compared to Emirates Business Class. If you find availability, you’ll only pay around AU$650 in one-way fees and surcharges for a Business Class reward.
Is it still worth redeeming points for Emirates?
In short, not in Economy. For Business and First Class, the increases in carrier charges are certainly painful. But you’re still getting above-average value for your points in those premium cabins.
Taking Perth to Vienna again, you’ll pay 100,600 points + AU$942 in carrier charges for a return Economy redemption. You can buy a cash ticket for around $1,800 return. You’d only get 0.85 cents per point. Save your points for another trip.
In Business Class, you have to fork out 238,400 Qantas Points + $3,456 in carrier charges for a return ticket. A cash ticket for the same dates is about $8,400 return, so you’re getting 2.07 cents per point. But as an alternative, why not consider buying a cash Business Class ticket with another carrier? You can score return sale fares in the $6,000 region with smaller carriers.
In First Class, the value might still be there. A return ticket is 341,600 Qantas Points + $3,456 in carrier charges. But since cash fares are currently at $15,800 return, you’re getting an improved 3.61 cents per point.
Summing up
Emirates has massively devalued its reward seats by hiking up carrier charges across both the Skywards and Qantas Frequent Flyer programs. There have been four significant price increases over three months, which is totally inconceivable.
This means it will cost you significantly more if you want to travel in Emirates Business or First Class. Given that Qantas Frequent Flyer is probably the most accessible way to access Emirates First Class with points, we’re a bit of a captive market. Your choices are to pay up or look at a different carrier. Having said that, there are other airline options within the Qantas program that now offer much better value, which is a saving grace.
Emirates reassures us that these changes are intended to be temporary. We will definitely be monitoring fuel prices to ensure that Emirates is true to its word and reduce its fuel charges should oil prices fall significantly.
Over at the Velocity Frequent Flyer program, Etihad also levies carrier charges which range from US$150 to US$320 on Business and First Class rewards. But these aren’t as extreme as Emirates’ new charges.
With Qantas Points, we’ve found that Finnair is one the best carriers to book, as they don’t charge any carrier charges. You could fly from Singapore to Helsinki in Business Class and pay as little as AU$60 in charges. That’s a breath of fresh (Nordic) air.
Additional updates by Brandon Loo.
Now a return flight to europe in first or business the fuel surcharge had increased about 4 times from $400 to $3900 odd return!!! So i have to pay $3900 to use my own miles of which when an economy cash flight is about $1500-$2000 return.
I looked at starting my journey in other cities in Aus, NZ, Japan, thailand, philippines, singapore, HK, dubai, West coast Usa, hawaii but fuel surcharges were identical
I was recommended and told that partner airlinesz the fuel surcharges are still reasonable.
So i decided to look at ANA
Got told there is no way the flight search online shows what flights i can book on partner airlines.
So for me to check avaialbility, even though a partner portal exists, was for me to call ANA, find a an avail flight, then call emirates and then they will check if its bookable,
Add to that, being available on ANA does not mean its bookable via emirates
After 20+ calls i got told them there is not one flight availble on ANA in the next 12 months
I made a complaint to their complaints line but thelat was ignored, unfortunately there is no australian presence that i could escalate too.
I even considered just forfetting the miles as well
Absolutely, disgusting experience and as soon as this situation has finished, i will be closing my account and will never use or recommend again
The flight was from Athens. Also had a look from Rome to Melbourne as the payment is in Euro and the charge is 862 Euro + 159K points with Qatar.
From Melbourne to Rome with Qatar in October, it is $660 AUD + 159K points.
I reckon Qantas and Emirates are such rubbish carriers they deserve each other. Never been happier with my decision to switch to Velocity.
You summed it up beautifully.
QANTAS a small pretentious carrier + Emirates a big over-hyped carrier = very average.
Give me my Virgin Australia, Singapore Airlines and Qatar Airways any day!
For biz and first, the fuel surcharges make the co-payment prohibitive. No surprise 80% of your respondents will not use QF FF points on EK in future.
It’s all very well calculating the redemption value, but the actual brand promise of QF FF is never about the value of those points. The value of points is never highlighted or mentioned by QF. The promise is for “dream” and “once-in-a-lifetime” reward. That ain’t gonna happen with a $7000 co-payment for a return trip for two
On that basis, these fuel surcharges completely undermine the loyalty promise being presented to the customer.
Total fail QF FF.
If frequent fliers go ahead and book with Emirates, it will only encourage management to persist and expand their money grab. I’ve never been one to tell other fliers what to do (and I’m not going to start today)…..so all I will say is this:- Please, think long and hard before you book with Emirates. There are consequences for you and everyone else down the line.
I’ve only ever redeemed my QF points for Emirates First and I wouldn’t have ever described my various flights in terms of a “fairly ordinary product”. Accepting, I might choose a different business product, if the options allowed.
That said, the new carrier charges are prohibitive. I paid about AUD300 each for SIN-DXB-MXP and similarly for FCO-DXB-SIN as a co-payment on my QF redemptions a couple of m0nths’ ago, hoping to travel to Italy in September.
That may well be the final time my wife and I use QF points on EK First, so long as such charges prevail: there’s no way we’d pay up to AUD3000 to AUD4000 on a co-payment for the two of us. Some years ago Emirates didn’t even levy carrier charges (even though QF did), offering stunning value for QF points over QF alternatives.
Crucially, this represents a staggering devaluation for QF points. It also creates a huge cash barrier to stop everyday people who don’t have huge cash flows from enjoying the fruits of their loyalty to the QF Frequent Flyer program.
That QF has ignored this in their response to this website is very unfortunate.
The relatively lower co-payments on SQ rewards become that much more attractive. We just need the CEO at VA to get her “sheet” together to return transfers between programs or at the the very least, access to premium SQ awards.
I agree – loyal members need to demonstrate their dissatisfaction.
It’s refreshing to see an Australian travel website taking a consumer-focused position for once, rather than simply gushing over the latest airline news.
Yep – but most of their “loyal” members wouldn’t be across such niceties!
The sick irony in the QF response is that QF used to levy carrier charges on partner redemption flights when the actual airline partner didn’t.
Welcome to the real world of the gullible being hosed, whilst government instruments of consumer protection do sweet nothing.