How to claim missing Skywards Miles to your account

Emirates is a global carrier that typically carries tens of millions of passengers around the world each year. That’s a lot of Skywards Miles flying into people’s accounts! While most of the time the process is seamless, occasionally those Miles will fail to show up.

But it’s not a big deal — you just have to lodge a missing Miles claim with Emirates to chase them up. Other situations where this might occur is when partner airlines and codeshare flights are involved, which can complicate things sometimes.

Here’s how to submit an Emirates missing Skywards Miles claim in most scenarios.

How do I claim missing Skywards Miles from Emirates flights?

Are you missing Skywards Miles from an Emirates flight with an Emirates ticket number? Here are the steps to recover those miles instantly:

1. Go to your Emirates Skywards account page and log in.
2. From the left-side bar, click on ‘Claim Miles’.
3. Enter your full Emirates ticket number beginning with 176- (this is found in the top-right corner of your Emirates flight itinerary document).
4. Enter your booking reference, which is a six-character alpha-numeric code.
5. Choose the passenger name (in most cases, yourself).
6. Click ‘Submit’. If all the details match up, your missing miles will be credited instantly.

Are you a new Skywards member looking to claim on past flights? Note that only flights taken in the two months prior to your joining date can be back-claimed.

How do I claim missing Skywards Miles from partner flights?

The process is a bit more complicated when you’re missing miles from partner airline flights, such as Qantas or Malaysia Airlines. Here’s what you need to do:

1. Go to your Emirates Skywards account page and log in.
2. From the left-side bar, click on ‘Claim Miles’.
3. Under the main claim box, look for a smaller section called ‘Claim miles from one of our partners’.
4. Navigate to ‘Live Chat’ to complete a partner airline claim. Alternatively, fill out the form further down that page for hotel, car rental, retail and lifestyle partners.
5. Missing Skywards Miles will be credited to your account after review of your claim.

The cut-off for these claims is six months from the transaction date. So if you haven’t received your Miles after 1-2 months, we’d suggest you lodge a missing Miles claim sooner rather than later.

Summing up

While Emirates Skywards Miles may go missing occasionally, rest assured that the process to claim those Miles back is usually quick and painless. In fact, Miles from Emirates’ own flights will usually be credited to you instantly, while those of partner airlines can be resolved over Live Chat.

To avoid missing out on Miles in the first place, it’s good practice to make sure your Skywards number is attached to your booking prior to your flight. Keep in mind, this applies to flights with partner airlines as well. 

Missing miles from non-flight partners such as hotels and car rentals may take a bit more effort, but as long as you have all the correct documentation, there should be no further obstacles to your claim. And once you’ve got those Miles safely locked into your account balance, then take a gander at the seven best uses of Skywards Miles.

Frequently Asked Questions